After 15 years as a Verizon member, I needed to leave. My company gave me a cell phone and I just could not justify paying over $100 a month for a phone and service I no longer required. I went to the Verizon store to see what my options were. Simply put, not many. I was told that I was on Verizon's cheapest plan. I didn't want to lose my number... there must be SOME way of keeping my number and opting for a cheap flip phone or something. I was told, nope. Nada. Nothing. Your iphone service is limited to our $80 a month plus tax plan. Unlimited is your only option.
So I did the only thing I could think to do. I cancelled my service. I was told there was a balance for my phone, but since I had the newest Iphone, I could turn it in and receive credit that would cover the balance. I transfered my pictures and did as I was asked. I thought it was all over.
Until it wasnt. In December I received a bill for 3 months of service that had not been paid. I responded to the bill by sending a letter with the dates of my cancellation. Surely there was a mistake. I heard nothing more and assumed the issue was resolved. My mistake.
I then received a collections letter from a company on behalf of Verizon. I responded to them, through the appropriate legal avenue, showing the dates of my cancellation and requesting they do the requisite research before filing a collection notice against me.
TODAY I HAVE A DEROGATORY REPORT FOR THE BALANCE DUE!
I have seen countless reports of Verizon filing collections against people who have paid their bills. After 15 years of being your customer, VERIZON MAKES A MISTAKE AND SENDS ME TO COLLECTIONS.
And there isn't even anyone to call about this. Because my account isn't active and I don't have a phone number, I can't connect to anyone about the issue. This is insane. Tell me someone else has found a way of disputing this with Verizon!?