Account that was supposedly closed was sent to collections
wnmu
Newbie
Hello,

I recently discovered by way of a free credit report that Verizon decided to send a bill to collections. This bill was for services that I never actually received. I was told by a supervisor when trying to set up DSL in a rural area that I had to have a phone line set up in order to receive DSL. I told her that I had no desire to have a phone line, I just needed internet. She said it was a necessary first step in order to have said internet. I obliged and a tech came out and spent hours and hours setting up a phone line. Once that was taken care of, I was told that the next step was for a Verizon engineer or architect to examine the area and determine whether or not I would actually be able to receive the service that I desired. That was the last time I heard from anyone at Verizon. I called the same gal back once or twice a week for about a month and left messages inquiring as to the progress of this ordeal. She never returned any calls and I ended speaking with a general salesperson who was able to determine that the supervisor did indeed take the next step, but that the service unfortunately was not available. He was able to verify my issues as the woman I had been speaking with had taken extensive notes during each of our calls. I explained that the first bill which I had received was not mine to pay because it was a mandatory part of getting DSL (which I never received!) He agreed, and transferred me to a gal in billing where I explained everything once more. She was able to verify everything as the salesman had also taken notes. She told me not to worry and that I was not to pay any bill from Verizon. It is worth noting that I never received more than that one paper bill, even after it apparently went to collections! Not one phone call, not one letter.
There is a noticeable ding on my credit due to this and as a college student it has had a tremendous impact on student loan qualifications as well as rent and utility deposits. I am not pleased and formally request that this be resolved immediately.

Thank you.
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Re: Account that was supposedly closed was sent to collections
LawrenceC
Moderator Emeritus

Hi wnmu,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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Re: Account that was supposedly closed was sent to collections
wnmu
Newbie
Thank you.
When should I expect to hear from someone?
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Re: Account that was supposedly closed was sent to collections
ElizabethS
Moderator Emeritus

It can take two business days.

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