I have been a customer of Verizon for almost 16 years. We just upgraded our plan and got 4 new phones the other day, and the service rep told us that if we called Verizon and dispute the activation fees on our new phones, they would waive them. "They do it all the time", he stated.
I called today and had a very hard time even getting into my account with customer service. They could not locate my account under my phone number. They wouldn't try anything else to verify. Mad is an understatement, as I gave her all 5 numbers under MY account, to finally find it under my teen daughters phone number. Then the rep ask me to verify the text to her phone. She wasn't even home, nor should I have to verify my account under her phone number, the rep refused to proceed. I asked to speak with a supervisor, once I was eventually transferred, she was able to pull my account up using my number. Again, why was it under my daughter's....
The supervisor told me that they will not waive any fees or anything. After all of that, and having Verizon first tell me that they would waive the fees if I called, and then them saying they won't. I'm going to start exploring other carriers
Start a new topic or ask questions in the open forum.
