Added two Gizmo watches to my account and was charged for three instead.
VerizonTkn
Newbie

I recently found out that I've been charged for a third Gizmo watch (and line) for over a year now which I don't know anything about.  I called support and they verified that the third line was a system error. It shows activation back in 2014 which is impossible as Gizmo watches have only been around a few years.  It also shows that the line has never been used.  Upon further investigation, they can see that I have been billed for this line since some time in 2021.  However, they are only offering the last three month's worth of overcharges as a credit to my next bill.  How can I recover the other months' worth of overpayment?

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vzw_customer_support
Customer Service Rep

We want to take a look at this situation. We will be sending you a private note.~Peter

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