@djones43 wrote:@After all of that rigmarole, it turns out my user ID somehow got changed from my email address to just the part in front of the @ character. In other words I had been logging in with "username@email.com" for 6 years, but now I have to user just "username". It's very odd because if I log in with the email address, it works and gives the impression that it's correct. Even when logging into this forum I have to use my email address as the user name. Something got screwed but whatever, as long as I can view my bill I don't care.
After figuring out the above situation and downloading my bills for September, October and November, I'm now back to the original problem. If I login with "username", I get an empty account (so to speak) where I have no services, no account number, no bills, nothing. If I login with "username@gmail.com", I see all my services and everything, but I can only view and download bills until September; the October, November and December bills are not in the drop-down box. If I actually click on any of my services to get more information (like calling features) I get booted, saying there is a "Login error".
Of course the chat support was of no use. This is getting frustrating, all I want to do is download my bill. That's it. This all started back in September when they changed account number. Ever since then MyVerizon has been wonky.
Below is what I see when loggin in with "username@gmail.com". Note that bills are there, but only through September.
Below is what I get when logging in with just "username". Of course, just a few weeks ago it was the complete opposite and a month before that it was different. I have absolutely no clue what is going on.
