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Alleged Copyright Violation notification?

Hi All: My internet access was suspended for "alleged copyright violation". How does Verizon notify you of this before cutting off service? I have 0 messages in my verizon email account associated with my service account, and I never received a text or email to any other account?

The "history" shows complaints from 9 months ago, but I never received a notfication until the access was shut off?