Amazon Echo Offer redemption problems

Like many others I have been trying to redeem my amazon echo offer that was part of upgrading my internet service.

Over the past week I have spent two hours either on the phone or  in a chat with reps trying to figure out why I can't see the Redeem amazon offer link. I have been transferred to 8 different groups and been on hold while they conference  in other groups all to no avail.  ultimately the line went dead while on hold.

How does a megalithic media company have such big problems fulfuilling their obligations?

I still have no idea who to talk to, chat with or email to get a solution.

I'm regretting  my decision to renew my contract. I should have gone with Cox.

Re: Amazon Echo Offer redemption problems
Moderator Emeritus

Hi d3489,

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.