Amazon Echo Redeem Item

I purchased the Verizon Black Friday deal, which offered me an Amazon Echo. The product was available after 31 days of installment, but after 31+ days, the emails which let me redeem linked me to my "My Verizon" page, where the redeem offer was no longer on the page. I'm not sure if I can no longer redeem my item, or if it's just hidden somewhere on the page.

Re: Amazon Echo Redeem Item
Moderator Emeritus
Hi johnjohnnie,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.