Amazon Echo Redeem Link Missing - Please Help

I've seen other posts with this same issue but here's my experience:

I  recieved an email from Verizon saying that "It's time to redeem your Holiday Bonus from Verizon" which gave the instructions to claim the Amazon Echo. But, when I log into My Verizon I don't see the "Redeem Amazon Offer Link" or anything talking about the Amazon Echo... can somebody please help me with this? I went through 2 instances of chat and called the helpline where i was stuck passed around and stuck on hold for an hour (this was on 12/22) - I was told a ticket was put in and have heard nothing back as of yet

Please help me.

Thank you,


Re: Amazon Echo Redeem Link Missing - Please Help

Hi booradley172,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.