Amazon Prime/Echo promotion link not found

I signed up for verizon fios service and was given the amazon prime/echo dot promotion offer. However, after recieving my email and logging in multiple times and attempting to retreieve said offer, the link does not appear on my verizon account page. I reached out to customer service who were unable to help me. Has anybody that actually had this problem been able to have it resolved?  Seems like for a company with supposedly great internet service, they would be able to have their own websites working properly.  Any help or insight would be much appreciated because I am super annoyed at this point.

Re: Amazon Prime/Echo promotion link not found
Moderator Emeritus

Hi sesi2580,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.