Amazon Prime and Echo Redemption
Enthusiast - Level 1

I have been trying to solve this redemption problem with Verizon via phone calls, chats from 2 weeks ago, there is no link whatsoever to redeem this. Of cause, it expires soon.  Every time I call, they transfe me around to different departments, Promotion, Marketing, Customer Services, you name it.  And NO ONE can solve it. IS THIS A SCAM FROM VERIZON!!!???  You can't let your customers redeem it and wait until it expires? This needs to be reported.

Re: Amazon Prime and Echo Redemption
Moderator Emeritus

Hi CharlesL,

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.