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Amazon gift card

I registered for the visa gift card for the black Friday promotion but it has been listed as processing for the last month. I spoke with customer service on February 6th who informed me that I will be receiving it within a week. It has been a month and I received an email that the last day to register for my holiday bonus is tomorrow. Everytime I contact customer service nobody knows anything.

Re: Amazon gift card
Hi ZigZag123,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.