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Amazon promotion not applied

When I renewed my contract on Black Friday 2018 I was promised the year of amazon prime and an echo. Come to find out today that the agent who did my contract didn’t add the amazon promotion but waived a $99 fee instead. Was told nothing they could do since the promotion ended. This is ridiculous I just want what I was promised when I signed up

Re: Amazon promotion not applied
Community Manager
Community Manager

Hi Uprigger97,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.