Another Problem With Online Account Access

[rogopodx]

Hello,

I am unable to fully access my account and pay my bill.

I am able to login to my account. My Profiles and Account Settings seem to be correct.

However, on the flat user interface, the account and customer id code are both empty.

When I click on "Bill & Payment", I receive the red / pink error box: "We are unable to process your request at this time. Please try again later. We apologize for any inconvenience."

Can someone please help?

[ElizabethS · Accepted solution]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.