Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.
I left Xfinity to get Fios because they promised better products and a Visa gift card and tablet. NOT DELIVERED. I have 18 more months of Verizon service left. I can promise Verizon that I will definitely switchback to Xfinity. Number one is that Verizon charges for every single channel that you watch except local channels. Next give me a visa gift card, and a tablet for signing up with Verizon for a two year contract. When the time comes when my contract is up I am sure the Ever rising Lays cream what can we do to keep your business, and I'll simply tell them you could have it read your community forums, And kept your promises. I'm so sorry that I left Xfinity cable services, I'm counting down the days until I get them again. Just too bad I did receive the Visa gift card, but I did not receive the tablet. Fate told me I received both of them when I signed up for Verizon.
After not receiving my tablet, I called and they "sent" another voucher out. Waited another 28 days, sent another voucher. Called customer service they told me I was already told the offer expired. When I switch back to xfinity on November 13, Verizon will say "What can we do to keep you?" Me: "Oh I'm sorry, that promotion expired." **bleep**ty service, not even there 24/7 like xfinity.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
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