Another customer unable to redeem Netflix offer - Help appreciated

[Grandma_Fred]

Hello, everyone -- I'm a new poster here.  I re-signed with Verizon for the two-year contract and, like a few others, I received the pop-up offering a free year of Netflix, instructing us to go to a website.  Well, that links leads just to the opening Verizon page with no sign of the how to redeem the Netflix offer.

I would like to escalate this issue to Verizon to please take care of this.  I think Verizon should honor its commitments.

Thank you.

[LawrenceC]

Hi Grandma_Fred,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.