Are you really charging me $50 for your equipment failing?
taylorplayer87

I got my bill this month and saw it was $50 more because of a technician visit. The technician came and instantly saw what the problem was and said that all of the ONT boxes that were the same as mine failed after the power outage. I understand if they come out for no good reason or if the equipment fails because of my wrongdoing, but for something like this where all you're boxes in the area failed? come on now. If I wanted crappy service like this I would've paid $50 a month less with Xfinity/Dish which I will do if I'm not credited for this.

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kh-gary
Moderator Emeritus

Hi taylorplayer87,

Please be aware that this a forum where users help other users. If you wish to speak with a Verizon representative about your issue, then please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.  For billing questions, please contact Verizon during normal business hours.

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