It is unfortunate that as a customer of and a stockholder in Verizon that I must report on the poor customer unprofessional support I received from the company.
The problem, which nobody in the web support area is willing to address, is with my signing up for “AUTO PAY”. I want to sign up using the software provided on the Verizon website but after repeated attempts (over 10), the software will not accept my card.
I have tried two different computer and two different web browsers but the software always gives me the same error code: Check Card Information.
The support personal never listen to what I say, but rather want me to start all over again, and then when I get the same error code they simply say: “I do not know why this happening, just call the card number in.” When I say “I want to do it on the web” they reply, “There is nothing we can do”.
Nobody has offered to let we speak to somebody that may be able to solve the problem.
When I spoke to a supervisor (in Texas), she could not /would not submit a work order, because she was totally unable to sign in my account and would not escalate my case to somebody who could help me.
I have spent over two hours on the phone receiving the poorest help anybody could receive.
I am told to use the “live chat option”, but nobody could direct me to it. In fact they could not find it. They follow a script, do not listen or think.
Is the company interested in correcting problems customers are having or is it interested in the customer be damned with poor service.
I am very tempted to switch providers on both of my FiOS accounts because of the lack of true interest in retaining customers by providing competent service.
I am quite sure the comments in the customer relations management file or my account does not truthfully reflect my comments or problem or any note that an inquiry was submitted to the software support team.
There is a problem either with the software or database that is rejecting my credit care number, why is nobody professional enough to find out why.
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