I opened a new bank account and after my auto pay cleared my old bank I put my new bank information in the account. I deleted my old bank account. I found out at the same time for some reason Verizon took me OFF WITHOUT ASKING OR NOTICE from auto pay even though there was a bank account entered for autopay. I immediately signed back up in the same session online, to keep my $20 discount.
Fast forward a month, nothing showed on the date I had set up to auto pay on my new bank account. After a couple more days of waiting and checking I called Verizon. I was told by customer service that yes my account was paid and all was well. A couple more days of waiting and nothing was getting processed. I called my bank in case they were preventing the charge, it was NEVER tried for processing. I called customer service again, this time I was told that I cannot use autopay due to past due bills. I said I have never been late in paying in the many years I have been a Verizon customer. I asked why I cannot set up my bank account for autopay or to pay anymore, no reason given other than I am blocked for 6 months from paying with a bank account. I asked to talk to a supervisor. She said they cannot take the block off either or do anything to change the situation. I ended up paying with a credit card on line as I didn't want my phone and internet to stop functioning. A total of 5 days went by before I paid with my credit card from when autopay was supposed to have paid it, it may as well have been 5 months for how I am being treated...
Seriously, I have always been current and never any issues with late payments etc. I tried to be proactive in waiting until payments cleared. Customer service is a joke.
So I have to resort to paying monthly with a credit card as they will not even let me enter a bank account. Verizon you need to get your act together and figure out what is going on. If you don't, you will lose customers.
I sat on the phone for another 30 minutes and it was the same story, something they claim was incorrect and the payment did not process. I followed the instructions exactly, everything matched. So I am stuck with being penalized paying $30 more per month because the "computer system" blocked me from ACH for 6 months and a human cannot override or fix the issue. I cannot review what was put in and customer service and financial services cannot either.
I see a huge flaw in Verizons system and it is only making them more money off me. I will not and do not want to, open a Verizon credit card to pay my phone bill. Its a rigged system to Verizons benefit. Oh yes and their rates are only going up. I may have to shop other carriers for service, but they are all just as bad I'm sure. So much for 10 years of "loyalty" to Verizon, it has served me nothing in this instance.
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