Auto Pay

[tiffanyharper90]

I have been trying to un-enroll from Auto Pay since March. Each time I talk to a representative, they tell me it’s been taken care of. But yet, every month, including March, money has been debited from my checking account. And each month, I call and it’s the same story over and over. This month, $307 was taken from my account, WITHOUT PERMISSION! If I was unenrolled from Auto Pay, why is Verizon still taking money from my checking account? Verizon informed me I cannot have a refund because it  will put my account in a “past due” status. I have tried to speak with upper management and each time, they tell me no one is available to talk. I will pay my bill when it is convenient for me, and not at the convenience of Verizon. 

[vzw_customer_support · Accepted solution]

I'm sorry to hear AutoPay is still on. We would love to look into this with you. How did you de enroll in AutoPay? When you log in to your account do you see AutoPay still turned on? Here's a link on how to manage your AutoPay on your  account: https://www.verizon.com/support/auto-pay-faqs/ -Joe