I am a long time customer
to Verizon and had been using Auto Pay until recently. My bill is due on 7th of each month and Verizon always pulled their payment a few days ( maybe more on some months) which interferes with payment on other bills which are due on 1st of the month. This has resulted in insufficient funds recently in those accounts. Not all of Verizon customers have a cushion of money to protect us from bank overdrafts, therefore, I turned off Auto Pay in order to have better control of this situation.
despite turning Auto Pay off, Verizon has not stopped making auto withdrawals and I have no other option, but to take my business elsewhere.
Everytime I call, it sounds as if I am speaking to the same Asian woman who puts me on hold and must verify my identity twice-only to tell me that Auto Pay is off and someone is going on mobile App and making a payment.
I had a totally separate issue in March 2024. My daughter lost her phone under contract-$850 was due since I didnโt have insurance coverage.
one of the online reps told me then that if I brought another family member onto my account and the $850 would be reimbursed, sadly, it never was and I feel like Iโm in a bait and hook situation with this phone giant and my only power is to cancel my account and write this post just to get it off my chest.
Good morning Rocket3417. You do have a couple of frustrating dilemmas. Good news you have experts here to take a look at both the Auto Pay (was the APO set up directly through your bank/home banking withdrawal or through your Verizon App?) and the conversation you have recently had about your daughter's lost phone. Let's get into the account and look at details. Please reply to the private message that will follow so we can chat further.
-Deb
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