Active duty military and have been a Verizon customer for several years with the exception of one year while I was deployed and used a carrier that offered coverage for where I would be stationed. Excellent payment history until July, when I had fraud issues with my bank account. This caused a returned payment, losing autopay discount, and the cash only payment restriction. All of this has rasied my payment and the restriction will not expire until January 2025, for a grand total of $350. I spent several hours both on the phone and in a store hoping for a resolution, but I was transfered and put on hold and decided to give up for the day. It is extremely insulting to hear your customer service agents repeat everything I say to them time and again. Followed by "I am sorry, I am unable to lift the hold."
Somebody at Verizon placed the hold. Somebody at Verizon should be able to lift the hold. I am baffled that this is how Verizon would choose to penalize a customer. I absolutely understand a penalty or small fee, but a penalty so egregious at the risk of losing a customer????? Help it make sense , Verizon. And most of all, remove the penalty and reinstate my auto pay discount.
Service member I think have additional protections against these types of things, I'm not sure who to contact and a CO may know. Especially when deployed, in a different city than where phone service started. You may have APO SFO, mailing, and creditor's collector's, insurance companies are subject to extra penalties and term for violations of service members rights. The point is not having a phone puts Americans at risk, it is that big of a deal. You are a 24-hour employee, always, the phone is part of your service to the US, even in your name, you have to answer, report, stand by and be on call. You are an agent of the US, not an independent contractor, a commander may enlighten Verizon of the lives at risk for their antics. VZ is not VZ of 2001, things have changed, integrity, honesty and SERVICE, are not the product anymore. Up sales, penalties, absurd, fraud in fact advertising and selling things that aren't real to lure a mark in, wrong, bad actions, bad actors. Auto pay, another term for subscription, saves a dollar, big deal, is it your convenience or theirs? These things are in the trial and testing stages, allowances can be made but it takes a reasonable brain to contemplate, script reading is all thats left.
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