Auto pay non compliance fee
Enthusiast - Level 1

We are long time Verizon customers -actually since before it was even Verizon. We pay our exorbitant bill on time each month without fail but yet find we are being charged an extra $50 PER MONTH for not giving them auto access to our card or bank account. The only time we missed a payment was when our credit card was compromised and we explained that to them and fixed it immediately.  I understand why they might insist on it for new customers or repeat late customers, but why penalize those of us who have been consistent in our payments? I am disgusted with Verizon, it's poor customer service -especially to those of us who have been loyal for so long. There is a large amount of conversation in this community forum sharing the same complaint regarding loyalty.   What a shame you have become, Verizon. 

2 Replies
Enthusiast - Level 1

I also am trying to be charged a 30 incompliance fee for paying my bill early with the same card I have on file for auto pay. Because I pay it earlier and use the same card they keep slipping a 30.00 fee on my bill. I keep calling every month and  after getting around their overbearing AI Assistant( who hangs up on me usually). Finally get to talk to a real person who apologizes and removes it from my bill. This month I've had to have it removed twice. I've had one person tell me that I can only use a debit card, that's exactly what my card is and he was speechless. If my daughter wasn't enjoying a monthly discount for upgrading her iPhone 13 to the 14 which no longer applies if you want to pay it off earlier then I would have been gone from this company.

Customer Service Rep

Robindm We're sorry to read about the charges on the account for the Auto Pay. Have you tried removing then setting up the card again for Autopay? ~Peter