Active duty military and have been a Verizon customer for several years with the exception of one year while I was deployed and used a carrier that offered coverage for where I would be stationed. Excellent payment history until July, when I had fraud issues with my bank account. This caused a returned payment, losing autopay discount, and the cash only payment restriction. All of this has raised my payment and the restriction will not expire until January 2025, for a grand total of $350. I spent several hours both on the phone and in a store hoping for a resolution, but I was transferred and put on hold and decided to give up for the day. It is extremely insulting to hear your customer service agents repeat everything I say to them time and again. Followed by "I am sorry, I am unable to lift the hold."
Somebody at Verizon placed the hold. Somebody at Verizon should be able to lift the hold. I am baffled that this is how Verizon would choose to penalize a customer. I absolutely understand a penalty or small fee, but a penalty so egregious at the risk of losing a customer????? Help it make sense , Verizon. And most of all, remove the penalty and reinstate my auto pay discount.
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