Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
Due to the timing of some changes to my account, last month's bill was overstated by $100. I called (before the strike) and was told that the credits were pending and that I shouldn't pay this bill. I have autopay so the rep checked and told me that a lesser amount would be paid. Well, nothing was paid. I got my next bill will the corrections, but showing that the previous balance was overdue. After the credits I owed $22, which I paid immediately because Verizon was showing that my account was overdue. Then I tried to cancel autopay, but the website has some issue and tells me that I should try again later. I've tried several times over the last two weeks with no success.
My question is: If you have autopay, but you make a payment, does the system know to deduct your payment from the balance due or does it just automatically pay the amount of the bill?
I should also mention that this was my final bill from Verizon. If the automatic payment goes though, how big of a hassle will it be for me to get a refund from Verizon?
This is a peer to peer support forum. I'm afraid only Verizon can answer questions about how the system works.
I decided a long time that autopay accounts are a problem (after I had one) waiting to happen. NEVER allow anyone access to your account. NEVER. NEVER. Direct the payer to pay on your instructions only.