Autopay - charged late fees
Enthusiast - Level 1

I just moved to Verizon internet from optimum. I signed up for Autopay and it clearly told me that Autopay had been setup. After a month, I receive a bill from Verizon saying that I owe late fees.

I went into the account and using the same credit card paid off the bill. When I contacted customer service (this process is buggy, I lost contact with the agent multiple times and it needs to be updated). The agent told me that the autopay setup takes 2 billing cycles to be activated. In that case, why does the main page on my account show that Autopay has been setup?

I don't mind paying the late fees if it was my fault. But this process was just painful. I am seriously thinking of going back to Optimum. The internet speed is comparable and I never had this kind of aggravation from them -- even though they are a much smaller local company.

Re: Autopay - charged late fees
Moderator Emeritus

Hi krishna,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.