Autopay didn't work


I'm a new customer to FIOS who just signed up on 12/26/20.  I immediately enrolled into Autopay.  My account says that my first bill was due 1/20/21, but I have not been charged.  I have been on the phone for an hour, and nobody has answered my chat messages.  

Can someone please escalate this and advise what to do?

I don't want to be charged a late fees or end up with a surprise lump sum bill in the future.

Re: Autopay didn't work
Moderator Emeritus

Hi duncandonut,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.