Hello, I have autopay set up but Verizon has not withdrawn money for this month and when I call the hotline the robovoice says my credit card is the problem but my bank says everything is green on their end. How can I fix this?
Use manual make payment right now, avoid late payment charge and lost Auto-Pay discount.
I have tried calling manual and only got a automated tree, when I attempted to make a payment it told me there was an issue with my card. When I checked my bank everything looks fine on that end.
yeah i had autopay set up and it didnโt go through and i just got a late fee. thatโs so stupid i was able to pay it manually if anything itโs verizonโs fault because everything is good with my bank, verizon said autopay is set up and good, then just didnโt charge my card and gave me a late fee because i didnโt notice THEIR mistake in time
Apply VERIZON Visa Card for Auto-Pay
That is not exactly the solution I am looking for. I would like to know why autopay, which has worked for the past year, has suddenly stopped and why Verizon thinks my card is not valid. I was hoping that if this was a problem that has occurred in the past that someone with insight might be able to assist.
Weโve been having this problem for 6 months, & Verizon has no idea how to resolve it.
AGREED! Clearly an ongoing issues with many customers. Verizon doesnโt seem motivated to resolve it - thinking most customers will just give up so they can not honor their promotions. Worst customer service.
I tried the card and it only accepts a bank account number to make a payment. I chose the card so I wouldn't have to submit my bank account number. There have been too many security breaches to trust Verizon to secure my account. My credit card was hacked causing the requirement for it (bank account), or using the Verizon card. I've been a Verizon customer for more than 30 years and this is causing me to seriously think of changing carrier. It's a poor way to treat loyal customers.
Hi Sanlemay. We definitely want to help you get your auto pay set up. I am sending you a Private Note so we can look at your account together.
-Kaye
@sanlemay wrote:I tried the card and it only accepts a bank account number to make a payment. I chose the card so I wouldn't have to submit my bank account number. There have been too many security breaches to trust Verizon to secure my account. My credit card was hacked causing the requirement for it (bank account), or using the Verizon card. I've been a Verizon customer for more than 30 years and this is causing me to seriously think of changing carrier. It's a poor way to treat loyal customers.
Sorry to hear your CC got compromised โน๏ธ but as for the debit card or direct bank account withdrawal requirement, I will personally attest that at least one of Verizon's competitors also has the exact same requirement in order to qualify for the autopay discount. If you use a CC to pay with the other guy, you don't get an autopay discount. It has to do with how credit card companies keep a little of the money any time you use the credit card. The Verizon Visa, I presume Verizon is getting paid by the company running that card, so is therefore exempt from the usual CC restrictions.
I remember not paying early and letting the autopay do its thingโฆBIG mistake. Not only did they charge me for the fail ACH transfer, they also locked my account to being debit/cash only. So I canโt even use my autopay until the 6 month restriction is lifted. On top of that I originally went into a Verizon store to buy my wife the IPhone 15 Pro max for Christmas, letโs just say they screwed themselves out of an almost 200$+. So all in all I tell anyone that uses it to never trust it because theyโll mess up your account and hold YOU accountable for their messed up system.
Nobody knows, My Oct billing statement both mobile and home internet , Auto-Pay are lost, I call both Mobile & Home internet, Verizon CS put all the Discount back.
@r3v3n63, several customers have reported in recent months of having mysterious problems with autopay not going through. I don't know if it's a glitch in the system or something else. A big cause of autopay getting shut off is if you miss a payment for any reason - then the system cancels your autopay and won't let you sign back up for 6 months. โน๏ธ
In your case, it sounds as if you've never missed a payment, so the other things to try are:
1) Make sure you pay your bill on time this month through some other means: dialing #PMT, using the one-time bill pay site (https://www.verizon.com/digital/nsa/nos/ui/payment/otp/login#/), or paying in person at a corporate Verizon store. This prevents you from being thrown out of the autopay system altogether for 6 months.
2) Go to the edit payment methods under the manage autopay section in your account and remove the current payment method, then put it back. If you just got a new card, the expiration date was updated, but not all merchants have their system set to keep up with expiration date changes, which may be what happened.
Re-entering payment method does not work. And also the onus should not be on the customer when this is clearly an ongoing Verizon issue the company doesnโt wish to resolve.
Same problem here. I Canceled my Verizon service yesterday!
Oh, no! Dealing with payment issues can be frustrating, especially if you are encountering Auto Pay issues. Verizon is here to help.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
Same problem. I tried to resubmit bank card payment but received a message that my zip code was incorrect for my card info. Autopay has been working for almost a year without issues. Probable that Verizon has issue with bank card info field for zip code. I manually entered same bank card info and service resumed.
Oh, wow! Dealing with payment issues can be overwhelming, especially if you are encountering Auto Pay issues. Verizon is here to offer the support you need.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
We changed banks due to a move 6 mo the ago, & our autopay hasnโt worked since. We have called every month, talked to customer service AND supwevisors, & each time they say: 1. they donโt know why itโs happened, and 2. they have fixed the issue.
And each month, our autopay discount is not applied, and we have to call back. Absolutely unacceptable! This is ridiculous that a carrier this size cannot resolve the issue. We have 8 lines & have been with Verizon 11 years. Exploring new carriers so we can cancel our service.
Hey there, WorstCS24, we know how important it is for your Auto Pay to be working and for you to get yoru monthly discount! You mentioned your account changed recently. Is your Auto Pay being withdrawn using your checking/saving account number? When your account changed, can you let us know how your Auto Pay account was updated?
-Lauren
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