Second moth into my new 2 year agreement, the bill seems to be "normal" -- too good to be true!
I've been with Verizon FIOS for years, but was able to sign up as a "new customer." After 4 follow-up calls and 2 -3 live chats which totaled about 6 hours of my time to correct the billing errors & identify why random charges dating back to 2010 appeared on my first month's bill...the representative explained how the system never charged me for a portion of a month from 2010.
Since I have a new account number -- but same login, I do not have access to those bills - especially if they're from 5 years ago!!!!!
I wrongly assumed when the representative "offered" to mail me copies of the bills that shows the "missing" period where I was not charge, I accepted.
FEEDBACK (if anyone from Verizon is reading these posts): please inform and disclose that a FEE will be charged for a copy of an OLD bill. $5 per copy... I should have had just believed the representative....
I'm not going to call and waste 2+ hours trying to request an adjustment, of $10, since you'll have to get transferred from one dept to another .. then to another, each time explaining to the agent the reason for the call.
And most likely, this will create another billing issue. #vzbillingsux
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