So I wake up to message on my screen saying it's not a technical issue and I need to contact Verizon to resolve issues with my account to continue enjoying Fios TV. I assumed maybe it's a billing mishap since my bill isn't due or past due, and can just call and clear that up in no time. I contact Verizon at 8am, and find out they have removed my service by accident. I had to sit on the phone for almost 2hrs trying to fix the problem and had to order service all over again. I was told it should be up by 5pm so I get home from work hoping to do all my class assignments to start an enjoyable & relaxing weekend and watch 2 of my favorite shows. Well, it's not working. I call, was told the order is still processing, and just give it an hour. An hour passes, I call, and they transfer me to a Tech. He doesn't know why they transferred me to him but said they always seem to do that. He tries to help for about an hour and then has someone else come on to assist me. I spend another hour or so on the phone with him to end up being sold the same line of "It should be on by....". This time it's midnight, so I'm upset that one of the few nights I look forward to TV, I can't enjoy and also can't log into class till late. Well midnight has come and gone and still nothing. Due to no fault of my own, I'm stuck with nothing but frustration and seems this Veteran will spend Veterans Day going through this all over again tomorrow and probably stuck in the library trying to catch up on my class work because i have a feeling Verizon still wont have it together. You'd think if a company screwed up, they'd do everything they could to fix the problem with as little inconvenience to the customer as possible. I don't feel it's too much to ask. Comcast was an afterthought, but now I'm seriously considering leaving my account closed and exploring other options. This is the first time a cable and/or Internet provider has frustrated me so much that I had to post to a forum and vent about it.
