Bad Installation experience

Can someone please help me at Verizon.  I'm am totally baffled at your lack of customer committment.

Today I was supposed to have your service installed between 8-11am.  At 12:30 I called wondering what was happening and the computer message told me that there was a problem and I needed to reschedule my appointment.  

ISSUE-  Why did nobody bother to call me about the problem?   i wasted my day waiting at home.

So I talked to a customer service person and they said they would try to correct the issue and get me in later today or tomorrow.  Promised to call me back.

He never called me back.

So I wasteed all afternoon as well.

Then I just called back, the customer service person was no help, I asked to speak to a supervisor and was put on hold for 1/2 hour until I finally hung up.

So what am I supposed to do now?  This is just plain horrible customer service.

Re: Bad Installation experience
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
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Please keep all correspondence regarding your issue in the private support portal.