Upon speaking with 3 customer service representatives (including one in the cancellation department) I was told the same thing: with the $89.99 bundle for new customers, you either chose the free DVR OR the $300 visa gift card. So the company would rather lose our service and have me pay a $210.00 termination fee rather than keep me as a customer. The worst bait and switch scheme EVER.
I was also scammed by FIOS. In Mar, I received a mailing from FIOS and made the decision to switch. The 3 bundle and a $250 gift card sounded like a great deal. I went on-line and made all the selections.
I waited patiently for the gift card. I called and was told to wait. few months pass, no gift card arrives. I call customer service and they now tell me that they never offered free gft cards??
Can you say SCAM?
Now they say I opted for 25$/month credit for 24 months and hence cannot qualify for gift card. I pay 110$/month
They told me the same **bleep**. I chose the gift card not that 25 off crap.