Bait & switch?
Enthusiast - Level 1

When I renewed my service in October 2016 for another 2 years, I was told some of the discounts were for 1 year but once I hit the one  year mark I was to call and the discounts would be extended for the second year.  I was hesitent but the rep assured me there would be no issues getting the discount renewed.  So a year goes by and I call to get the discounts extended.  To my surprise, the rep I spoke with would not renew my discounts.  Why would I renew for 2 years if after year 1 my bill would jump by almost $100.  To make things worse, I have had numerous problems with my serivce over the past year.  I have been a verizon customer for many many years.  Lying to a customer is not the way to retain a long time customer.  Once my agreement expires I plan to look for another service provider.  Not taking the chance of being lied to if I were to renew.  No longer a happy long time customer.

Re: Bait & switch?
Moderator Emeritus

Hi ccva12345,

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