I got an email saying my bill was past due and I log in to investigate only to find out that my autopay has been turned off and I can no longer pay with bank account. Only a credit card (which I do not own). I have been with Verizon for ten nearly ten years and have never missed or been late on a payment, what gives?
Thank you for your loyalty these ten years. If you don't mind me asking, did the previous payment method card expired? Have you been able to add the updated card information? Please check how to on the link below "Manage Autopay":
Website: https://www.verizon.com/support/knowledge-base-301813/
My Verizon App: https://www.verizon.com/support/knowledge-base-205735/
~Maria
I do not have a card, I pay via ACH bank transfer and I cannot do that now due to my account being ineligible. Please advise.
Care to provide any useful assistance?
Based on the number of threads which have appeared in the past week or so regarding autopay issues, I don't know if this is a glitch with Verizon's payment system, or if they have removed previously usable means of payment. Verizon needs to do better, because making it hard to pay the bill isn't helping anyone. If you do not have a debit card hooked up to your bank account, would try to get one as it appears postpaid customers at least must now pay either through Verizon Visa or a debit card hooked up to a bank account.
You can pay your bill in person at a corporate Verizon store, but then you're losing out on the autopay discount and start getting "autopay noncompliance fee" tacked on your bill. Ugh.
I have the same issue but some of my patients have been lateโฆ.I presumed thatโs why it was flagged ineligible. However it does not let me add a different bank only card.
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