It’s unfortunate I have to write this because I usually love Verizon, but in mid February I decided to change my phone plan since I got a notification that my bill would go up $4. Since the new plan I chose was similar to my old one (other than the hotspot which I have never used) I went ahead and scheduled the change to start in March. I look at my next estimated bill and it’s $152, I’m being charged for a “one time fee”… I’ve been a customer for over a year yet I’m being charged to quite literally downgrade my plan. I’d also like to add that before I switched my plan I made sure that I wouldn’t be charged extra by talking to the automated chat on the app. Also, I made the changes in advanced for the next month rather than immediately so I wouldn’t be charged for anything else.
Hello a20. We would love to help. Estimates are Estimates. It may not be correct the first month after a plan change. Is the real bill correct? Whn you can see that, please let us know and we would be happy to review your account via a private message. -Joe
The same thing happened to me. They changed my plan. Promised to keep my bundle the same as it was before. Then my HBO and other channels in my bundle were gone. So upset. I’ve been a customer for 20 something years.
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