Being charged for devices I've never owned/registered.
jo0708
Enthusiast - Level 1

I have been using Verizon service for my mobile phone at least over 10 years. 

Over the years, unknown 3 devices have been added on my account ( 1 apple iPad and 2 Samsung tablets) without my consent  and Verizon has been charging me for devices I never owned. 

Each device has a different telephone number assigned and none of them has been ever used and when I called those numbers for a test, there is an automatic voice mail saying ' the number you dialed is not in service or is disconnected. 

On 05/18/23, I had a chat with Verizon service agent and got the case# for the service

The agent cancelled those 3 devices and told me Verizon will send me a  follow up email by 05/25/23 but I never received any email from Verizon. 

On 05/31/23, I finally had a talk with a customer service agent on the phone. 
She said those 3 devices will be disconnected on 06/04/23 

 I need Verizon to refund me all the charges for those 3 devices I never owned. 

 

 

Labels (1)
0 Likes
3 Replies
vzw_customer_support
Customer Service Rep

We are sorry to read that you had this issue with those devices on the account jo0708. We understand the need for clarity and transparency in communication. Because of this, a monthly bill is sent out to all our customers, so that they're fully aware of the services that they are being billed for. While I understand you mentioned that you were not aware of these lines on your account, and I truly sympathize, there is also a consumer responsibility to review monthly statements. This way, if there's a discrepancy, it can be communicated to us as early as possible. Due to the time elapsed, a credit will not be available in this situation. That being said, we value your honest feedback, and will be sure to lift it to the proper channels. If there is anything else we can do for you in the meantime, we are here to help.

~Freddy

0 Likes
jo0708
Enthusiast - Level 1

Freddy, 

I'm communicating now. 

Verizon has a responsibility to explain how those devices have been added to my account without my consent and has been charging for the services Verizon never provided! 

Please explain how those devices were added to my plan and who did it??? 

Looks like a lot of people have had the same experience including my co worker. 

I need Verizon to do following; 

1. Remove those 3 devices from my plan (scheduled for disconnect next month)

2. Refund of  the charges for those 3 devices 

3. Move my existing mobile phone service from personal to business 

4. Add my employees mobile phone devices  to my business mobile line.

0 Likes
vzw_customer_support
Customer Service Rep

I certainly understand where you are coming from, jo0708. It sounds like this is a case our Fraud Department would need to investigate. This is the avenue any customer would take if they discovered that there were lines of service added that they were not aware of. If found to be fraudulently added, the fraud team would remove the charges from your bill. Learn more about how to get in touch with our Fraud Prevention Team here: https://www.verizon.com/about/account-security/overview -Joseph

0 Likes