Being charged for equipment after i returned it

[nanakiSeto]

i will not be paying this as the equipment was returned on time the so yeh that's the post and i will contest this if it shows up on my credit report. No fees were supposed to be charged period 

[vzw_customer_support]

Thank you for reaching out to us on this platform. To better assist, please tell. Do you have the tracking number available? 

~Maria

[nanakiSeto]

here it is

1ZB3469R0601240040

[SynthpopAddict]

There's some kind of disconnect with trade-ins and equipment returns at the Whiteland, IN facility.  Sure hope you get a resolution.

[ERIHAM93]

I returned equipment in July and was told that facility takes longer to process returns. But, in the meantime, they disconnected all three of my lines for non payment of $215 for a non return fee for equipment I returned. Then they wanted to charge me $60 to reconnect my service. 

[vzw_customer_support]

@nanakiSeto  wrote: 1ZB3469R0601240040

Thanks for sharing that, I do see the UPS delivery there. So we can look more into this situation, sending you a Private Message. 

-John

[nanakiSeto]

Yeh and now another rep is asking for me to authenticate my account sorry but you all need to deal with this nonsense 

[nanakiSeto]

Yeh this is like the b s i went through with att who charged me not only for equipment i returned but kept my account active for almost 6 months then expected me to pay the over due bill. Took me a long time to get that garbage of my credit report almost 4 years in fact. Very sc ammy 

[Sallysally21]

How did you finally get it resolved? I'm going through the same thing but mine was sent to collections and now Verizon will not talk to me about it even though I returned the equipment and a Verizon representative told me on the phone that it had been received and now they're telling the collections agency that I never returned the stuff.

[vzw_customer_support]

We want to assist you properly, and will be sending you a private note. 

~Pam

[Kkerns82]

I have the same problem!!!

 I returned the old phone and I have a tracking number that confirms that Verizon got the phone in May.  I have called and spoken with customer support more than 5 times but I keep getting texts saying that power 511.51 for the old phone.  The customer support representative says that the account is fixed and it is taken care of yet. I still keep getting notices. If this is not fixed within the next two days, I am dropping Verizon forever!

[vzw_customer_support]

@Kkerns82  wrote:  I returned the old phone and I have a tracking number that confirms that Verizon got the phone in May.  I have called and spoken with customer support more than 5 times but I keep getting texts saying that power 511.51 for the old phone.  The customer support representative says that the account is fixed and it is taken care of yet. I still keep getting notices. If this is not fixed within the next two days, I am dropping Verizon forever!

Kkerns82, it's always appreicated that you're sending a device back to us when required. I'm sorry that there's been issues getting this resolved from a few months back. For sure it's something we can look at together. Sending a Private Message so we can assist. 

-John

[dmorrison672]

I have the same issue. Returned 2 Internet Boxes  in prepaid  boxes and labels included from 2 separate locations. Neither show as credited to account and now being told I have to pay 427.00 or service will be disconnected. Have tried to resolve issue since Aug.

  After 23 years as a on time paying customer, I will be taking my business elsewhere...

[vzw_customer_support]

Hello. Thank you so much for your loyalty these 23 years! We can help with your billing concerns. Please tell us a little more, do you have the tracking numbers available? When did you return the devices? 

~Maria

[nanakiSeto]

It is insane that they can not keep track of reruns i mean seriously how do they mess up like this 

[nanakiSeto]

Now you have sent this so called bill i owe to collections i mean seriously? 

I returned your equipment well before the time limit I gave you all information related to this proving that you received the returned modem. I have called you several times each time i was promised that this would be taken off my bill with in 5 business days and yet here we are. 

[vzw_customer_support]

We're here to help with your concern. We'll be sending a private message. ~Peter

[ERIHAM93]

I have been dealing with the same issue and I returned my equipment in July. So much unnecessary stress and wasted time on the phone and in the store because they can't seem to get it together! 

[vzw_customer_support]

We're sorry to read that you are having issues with your device return. We're here to help. We'll be sending a private message. ~Peter

[BrightShad0w]

I have been dealing with this exact same issue. I returned my equipment back in July (which itself was a hassle as I only received the return label and box after multiple calls). Now I keep getting bills and robo-calls for unpaid bill for non-return of equipment which I had returned. I called in to Customer Service multiple times (5+ times) and provided all the requested information and each time I was told that this would be taken care of. I have read online that filing a complaint with FCC is the only way to resolve this. I didn't want to go through all this hassle, but I guess that's what is needed now.

[vzw_customer_support]

We are here for you and we are here to help. We would like to access your account to get this resolved. We sent a Private Message to further assist you. 

~Geo