I've been a loyal Verizon Fios customer for 8 years. 8 YEARS!
The contract was about to expire and increase by $15. So I called and spoke with Brandon and told him I wanted the same service, except I would purchase my own wireless router to save $5.99.
He assured me everything would be the same. I would keep all my current channels and he even saved me $15. Great right?
When my wife went to check what's playing on her beloved TCM, to our surprise, it wasn't available. I called and they said it wasn't available in the new More Fios TV (I had TV Preferred HD). They said if I wanted the channel I would have to upgrade and pay more money! They said it was impossible to turn it back on. Amazing how they turned it off by the time I got off the phone originally, but now it was impossible to turn it back on.
This is a typical bait and switch scheme to get you off your old contract and get you into something new for more money and less service.
I'm sending a letter to the FCC and the BBB. This is not how you treat a loyal customer!
Shame on you Verizon!
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