Beware: Verizon is billing for returned equipment for over half a year

I returned equipment back in november 2013 (in the boxes and using the labels provided by verizon). When by January 2014, I was still being charged for the equipment, I called to inquire. First they claimed they hadn't received. Around five calls later and another month they said they had received back in december, but it would take three billing cycles to "propagate" through the system.

It's May 2014, after several frustating calls where everytime the verizon representative has a different story, now they're back to "i can't find it in the system".

I have been paying for over half a year for equipment I have returned.

The incompetence of verizon representatives is astounding. Every verizon representative has a different story and blames the previous one. The latest one "The employee who looked at your account last march, made a mistake, did  not follow the correct procedure and did not open the right ticket". I've also heard " the employee in the previous call was mistaken and was looking at the wrong account".

I've been overcharged for over six months.

I'm openning a dispute with the BBB. Please beware of verizon practices. Do not let this happen to you!!!

BEWARE of a company that does not stand by what their employees say, beware of a company that overcharges  their customers while subjecting them to the incompetence of their employees (or apparent incompetence if they have been trained for this behavior).

Re: Beware: Verizon is billing for returned equipment for over half a year
Khoros Partner
Khoros Partner

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Re: Beware: Verizon is billing for returned equipment for over half a year
Customer Service Rep


We hadn't heard from you on your Private Support case. We hope you were able to find resolution to your issue.


If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.