We are utterly frustrated with the service and lack of support we have received over the past two years. My wife and I have spent countless hours on the phone and having to take time off from work for technicians to come out to the house. I have never received such poor assistance from a company which I am spending over $200 a month with. They truly don't care about their customers. I continue to get the run around and it's a vicious cycle that we are intertwined in. Our contract is up and because we are so angry and frustrated we have not renewed our contract. We cannot even get a hold of anyone that can help us. We have constant issues with the internet, the cable box, DVR and remote. We are tired of dealing with customer service and demand that someone from corporate escalations contact us. Customer service said they had no way to connect us and could not even provide a phone number. Come on!!! They just want to keep frustrating us until we say enough is enough and we leave. It's seems like they don't care. So maybe that is what we have to do...
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.Private Support Case