I finally was able to reach someone by phone on Jan 6, 2015, and she said that she would issue the credit back to me by check. However as of today I have not received the check, but did receive even yet another bill. BTW, I now live in Oklahoma City, OK. You have my correct address but you have the city on my bill as OAKLAHOMA CITY, OH . I explained this to the rep on Jan 6, and she changed it, but that is not reflected in the bill I got today. Please help!!
Hi sszoel,
We have let the team know you still need assistance.
Hello,
I cancelled my service and initially was told that my bill credit of $170.80 would be credited back to my credit card that's on auto pay. It has since been 2 months and the people at 1-800-verizon have all said they'll look into it, but nothing has happened. This is beyond frusterating. Verizon can see that I no longer have their service, yet they are keeping my money. Please contact me directly and let me know how I can get my credit.
Thank you,
Ben
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
I cancelled my service in Jun 2015 with a credit on my bill of $38. I have called Verizon three times now, each time I call they say they are sending me a check and then at the end of the month I get a bill saying I have a credit of $38. There doesn't seem to be anything I can do to get my money. It's getting very agrivating.
Hi Brobdingnagian,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Moderator:
Please contact me as soon as possible to discuss a bill credit that has not been processed on my account. I have been unable to reach the specialist below that guaranteed the credit on July 7, 2015. The full text of the email is copied below.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
