I have tried for the last 2-3 months to get a resolution.
It all started when I ordered a new phone for a new line with a number ported in from another carrier. I decided that I wanted a different phone and I spoke with a customer service rep. They said they would cancel the first purchase and start a new order. Supposedly, they canceled the first order. Ordered the other phone and made it where the number would be ported in.
A few days later I noticed the new order did not have the proper discounts and the number was not being ported. I spoke to a customer service person, again, and they told me they would need to cancel the new order and start all over again. They guaranteed that both phones would not be sent and a 3rd phone they were setting up would be done correctly.
I picked this new phone up at a Verizon store and the other 2 phones were requested by Verizon to be returned and UPS did this. Both phones were shown to have been returned by UPS and received at the return facility in Texas. I have the 3rd phone.
Now my account still shows the other 2 phones. I have 2 phones that are actually mine and a watch on the account. But I also have the 2 other returned phones that I am being billed for.
I have a $800 bill that I am being charged for 2 activations, 2 device charges, and whatever else.
Everyone I call or chat with swears they fix the problem but IT IS NEVER FIXED!
I should also be getting a $200 verizon gift card but never received that yet either but as usual the representatives I speak to swear it will be sent. But $800 later, I do not have faith in Verizon at the moment.
What do I do? My next step is to just cancel my account and move on.
Oh my Bpallgood, this is quite the spider's web. I can feel your frustration through the thorough detail of events. I am glad you reached out here where we can take a fresh look at the billing, promotions, returns. Give us a chance to review in detail here with our experts. Please reply to the following private message, and we will get started to restore your trust.
-Deb
Yeah, honestly, 10 customer service representatives later and they all have said the say thing.
Hopefully, you will figure it out.
You can look at all the support tickets I have submitted, recorded conversations on my account, and the order tracking information to get up to speed.
Thank you.
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