Bill charges miscalulated after a service trasnfer. Not resolved!!

[KiwiCat]

I moved my Verizon service from my old house to the new house in the same city last month in November.  Before I moved, I had already talked to a customer support online and made sure the current service package and the fee will remain the same after I made the transfer.  and the activivation fee of $19.99 will not be charged because it is just a service transfer.  I did not cancel the old service and opened a new service.

However, when I got my first bill after I moved to the new house, the billing charge has been miscalulated.  The charges increased a lot !!  The service I've been using is "Regional Essentials ($19.99) + High Speed Internet Enhanced ($30.00)" with a $5 discount every month, and the total should be $44.99.

On the new bill, the Regional Essentials shows $47.04, and the High Speed Internet Enhanced shows $34.99. Moreover, the activation fee $19.99 is also charged.

After I called and talked to a Verizon customer service, she said she should credit me $58.47, and she offered me additional $5 discount each month for a year.  Which means I'll get $10 discount each month for the following year, and go back to $5 discount each month after a year.  She told me the revised bill should be mailed to me in a week, and in case if I don't receive any updated bill, just call back to Verizon.

2 days ago I got an email from Verizon about the revised bill.  Verizon only credited me $36.43 instead of $58.47 as they promosed the first time.  And the $19.99 activation fee is not credited.  I called Verizon again, and a new lady simply told me that's all about it, and there's nothing she could do.  I explained to her the whole story and told her the activation fee shouldn't be charged, but she kept saying that's all about it.  anyway, she just told me she would ask her supervisor to call me back for explaination.  and that's it !! 

I'm very disappointed about Verizon service.  Since I added the service the first time, a lot of issues happened.  and it always takes you a long time waiting on the phone to talk to a customer service. you wait, wait, and wait, but the issue is still there!!  I can't believe why every customer supprt gives different story on the same issue?

[LawrenceC · Accepted solution]

Hi KiwiCat,

Sorry you are having difficulty with your billing. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.