Bill improperly sent to collections due to false missing equipment charge
Enthusiast - Level 1

I returned my equipment to a local Verizon store when I moved from my old home to my current home, but in the move misplaced the documentation. Despite the smooth transaction, Verizon failed to update my returned equipment properly, saying that it was missing.

I just received a notice from a collection agency without any prior notification from Verizon, and this is absolutely unacceptable. I have been a lifelong Verizon customer, and even continued with it at my new home, but this leaves an extremely bad impression of what has generally been a strong company. I have called and wasted hours on the phone speaking with customer support, none of whom have been able to confirm my return, and I am furious about being sent to collections.

I'm requesting for a Verizon agent to investigate the discrepancy, thank you.

Re: Bill improperly sent to collections due to false missing equipment charge
Moderator Emeritus

Hello DaNYAznKid

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.