Seems I cannot get things straight with Verizon... I have talked to a couple of Customer reps who understood my situation and have helped me get a price that resembles what the sales rep, that sold us the phones we have, said we would get. We were told that by trading in our old iPhones we would receive them as a free trade... He never said we would be in contract for 33 months and promised our bill would remain under $180.00 monthly...
I have had to pay up to 209.00 until I called twice to get the bill reduced... The two or three times I called, the rep helped me get to a more reasonable bill, only to find out it was increased again to the level I was paying before I called.
Why???
We're sorry to hear about your bill increasing past what was offered to you when you purchased your devices. We want to make sure we're able to get you as close to what was promised as possible. I'll be sending you a Private Note shortly.
~Jesse
I have not gotten anything from you. Perhaps I overlooked it, please follow up on my issues with billing.
Verizon is killing our pocketbook!!
Thank you!
Ed
Godsdragon1, let's make sure you're able to get the help you need with your bill. We'll send you a Private Note shortly.
~Jesse
I still have not heard anything from you. I need to know what my future bills are going to be. I was told this monthโs bill increased but that future bills would remain lower than what I have been payingโฆ
We're sorry if you didn't receive our previous messages. We're sending you another Private Message so we can better help you.
~Jesse
I saw now that you did send a reply on messages here, I thought the message was sent to my email...
So, can you please resend?
Thank you!
This is the 2nd month Iโve been told itโs a one time charge. My bill has been over $400 for two Months. Whatโs happening?
Maybe itโs time to go to a different carrier. Take my money and business else where
Hello, zoso89, we want to help ensure that the charges on your account are correct! You mentioned a particular charge on your statement that was supposed to be a one-time charge. Can you let us know what charge you are referring to?
-Lauren
I am new to Verizon and I am having the same issue what was originally $131 roughly was supposed to be $110 with auto pay. Auto pay bumped me off and I called Verizon to get it fixed. The agent helped me and was very kind and then the next month the same thing happened again. I was assured that I would be able to enroll in auto pay for my next bill but then to my surprise I received my bill which is now almost $150 without any explanation. Itโs not what I agreed to and itโs not very pleasing seeing as I left my previous phone company of 11+ years because of the promises that Verizon made. Weโve been too busy this past week to give a call about our last bill being nearly $40 over. And it looks like next month it goes up even more a couple dollars. It really just feels like a rip off and Iโve yet to get any answers. Despite speaking to pretty friendly staff.
Hello New2Vzn. Are you still having concerns about your plan and your bills. If so, please let us know so that we can reach out to you, we would love to help.
~Ivone
Hello New2Vzn, if you are still needing assistance with your billing concerns let us know so that we can take a look at it with you.
-Joe
Iโve had to call every month since getting my new phone which has been almost 8 months because they keep raising the bill and changing it. Itโs gone from 208 to 253. Iโm about to switch carriers because thereโs no way it should be changing and itโs a waste of time to keep calling each month
Hello. We are here to help with your billing questions and concerns. To better assist, tell us a little more. Did you recently add features, change your plan or purchase accessories?
~Maria
Iโm with you on that. My bill keeps going up. They decrease it always with your new plan but then in time they raise it up. I believe itโs a way to get you to go to there next plan they want you to be at. Iโve been a customer for 19 years and Iโm starting to think they donโt really appreciate your loyalty. Iโm thinking of going to AT&t to get honest
-Harry
Unfortunately when my contract is up with Verizon I will be leaving. Iโve been using Verizon since the early 00โs and eventually switched from my parents plan when I was of age to my own and just been screwed ever since. I downgraded my plan to the most basic plans available to reduce the bill to around $143 and then out of no where this coming months bill is going back up to $165 like I never changed my plan, what the heck was even the point??? Not only that the deal I was given 2 years ago was if I got an iPhone 13 I would get the 12 for free for an additional line, except it wasnโt free and Iโm โpaying off the deviceโ according to the plan, so I canโt cancel that 2nd line because 1) itโs not in use, and 2) they wanna ask for $300 to cancel it. I never am one to complain but this has gotten ridiculous. Corporate greed has run rampant and Verizon is at the front and center of it when it comes to phone service. The couple times Iโve called itโs a different story every time. Iโm just about over it.
Hello, Rmderke, we know how important it is to make sure your charges are correct. I can understand how a jump in price like that would cause concern. We can help review yoru account to see what's going on. So we can better assist, we will be reaching out via Private Message.
-Lauren
We value your time and we are here to help. Please reach out for asssistance.
~Geo
I agree to bc its literally a nightmare having to call Verizon every month several times to try and get something taking care of on my bill. It's just exhaustin.
Start a new topic or ask questions in the open forum.
