Please explain why there's a $10 New FEE for talking to customer service and the chat box now? In my 15 years I have stayed with Verizon, this is my absolute last.
Hello, Fallon732, thanks for reaching out in reference to the Agent Assistance fee. Please know that we do not charge for you to speak with Customer Service. In a situation where you would like an agent to set up a payment arrangement or process a payment for you, the $10 fee will be assessed. We do have several self-serve options available to help avoid this fee. Please click here: https://bit.ly/3P3giq6 for options to set up a payment arrangement. Then here: https://bit.ly/45XQXEY you will find options to pay your wireless bill. Please let us know if you have any additional questions.
-Lauren
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