I called to cancel FIOS service, effective August 31, 2023.
I was just billed today and charged (autopay) for September service. I've been told the billing policy and the statement date was August 28th.
I would have canceled before August 28th, had I known that I would be billed for September. I just chose the end of the month, thinking it would be the most effective and efficient way to end service.
However, I spoke to the agent today who told me, about the billing/statement policy and that there was nothing I could do. I turned off autopay, just in case they tried to bill me again in October.
I was never informed of the policy. Like I said, I would have canceled service sooner, had I known. I didn't need it past the 25th anyway.
Any way to get this resolved, considering I wasn't informed?