Billed for Returned equipment

Switched to comcast in May.  Sent all Verizon equipment back.  On 8/15/14 they verified that their incompetent equipment recieving department finally noted the equipment was "RECIEVED" back into inventory on 8-4,8-11 & 8-14.

If you recieved the equipment why do I have a bill for $1779.53 for unreturned equipment?

I called and complained on 8/15 and was assured that everything was returned and I "shouldn't" recieve another bill.  My next statement should have a ZERO balance.  

Today I recieved the 9/3/14 statement showing I owe $1779.53 for unreturned equipment.....

Why can't verizon get this right?????

Re: Billed for Returned equipment
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
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Please keep all correspondence regarding your issue in the private support portal.