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Someone at Verizon allowed a person to pick up a phone at a locker in Orange, CA and billed my account for the device and charges. My bill is more than $200 more than normal. I tried to get this rectified on Sunday using Verizon chat spending over an hour with the chat agent just to be told that within 48 hours it would be fixed and a ticket has been issued. It has not been fixed and it's been 48 hours. Wanting to find out how others have dealt with this and if I should go to other providers since Verizon doesn't care about their customers that have been with them for 13+ years.
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Jf714, the last thing we ever want is for someone to make a purchase on your account without your consent and we want to make sure you're getting the help you need. If someone was able to access your account to make an unauthorized order, we recommend reaching out to the Fraud Prevention Team by calling 888-483-7200. We're 100% sure they'll be able to help you get everything rectified.
~Jesse
they couldnt care less, ive carried 5 lines since 2008 and i cant even get in contact with a human any other company is better for
Jf714, the last thing we ever want is for someone to make a purchase on your account without your consent and we want to make sure you're getting the help you need. If someone was able to access your account to make an unauthorized order, we recommend reaching out to the Fraud Prevention Team by calling 888-483-7200. We're 100% sure they'll be able to help you get everything rectified.
~Jesse
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