In June, I ordered a new phone but never received it. When I told Verizon, they said they couldn’t send me a new phone until the shipping company returned the phone to them. This went on for weeks. I told them I wanted to cancel the order. They keep billing me for the phone I didn’t receive. I’ve called numerous times only to be told that they’ve put in a ticket and someone will call me in 3 to 5 days. I’ve yet to receive a return call and the charge is still on my bill. Whenever I call, the reps allegedly can’t see any notes on my prior calls. This is ridiculous! After 22 years with Verizon, I’m searching for other carriers. Completely unacceptable. Any suggestions other than pursuing legal action?
Hello. We are here to help with your billing concerns. To better assist, please tell us a little more. How did you place the order for that device? Was the order an upgrade of an existing line or a new line of service? Do you have other lines active on the same account?
~Maria
Wow. It's not much a consolation, but you're not alone as I've read my share of other threads where a new phone was lost in shipment and then the person starts getting billed for a device they never received. I've heard conflicting information on whether you are supposed to contact Verizon or the shipping company regarding never receiving your package in order to file a claim. In any case, hang on to the tracking number of the lost shipment and if you haven't tried talking to someone with the shipping company, would suggest that.
I'm shocked that the agents you've been speaking with cannot see any notes in your account regarding prior conversations you've had. This speaks of a bigger problem in the system...
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